Delete your account

In the app

1. 01Open Clarc and sign in.
2. 02Tap your avatar at the top right, then Settings.
3. 03Scroll to the bottom to Delete account.
4. 04Type DELETE in the box and tap Delete my account.

You are signed out straight away and your sign-in stops working. There is no waiting period and nothing to confirm by email.

By email

If you cannot get into the app, email hello@clarc.co.uk from the address you signed up with and ask us to delete your account. We do it within one month, usually the same working day, and reply to confirm.

What is deleted

Deleting your account removes, straight away:

• your properties
• your inventories and their reports
• every photograph and voice recording
• the PDFs Clarc generated for you
• notification registrations for your devices
• the account itself, including your sign-in

Export the PDF of any report you want to keep before you delete. Nothing can be recovered afterwards.

What stays

A signed report a tenant has already downloaded is their copy and stays with them. We cannot recall it, and deleting your account does not change what they hold.

Our hosting provider keeps encrypted backups for a short period for disaster recovery; your data leaves those on their normal cycle. Our privacy notice sets out the detail.